Key concepts in hospitality management /
Key concepts in hospitality management /
edited by Roy C. Wood.
- London : SAGE, 2013.
- xiv,180p. ; 25 cm.
- SAGE key concepts .
Includes bibliographical references.
Editor\'s introduction. Roy C. Wood -- Accommodation, lodging and facilities management. Roy C. Wood -- Beverages and beverage management. Gareth Currie -- Consumer behaviour in hospitality. Bert Smit -- Customer relationship management in hospitality. Alaf W. Hermans -- Design for hotels, Geoff Marie -- Entrepreneurship in hospitality. Stephen Ball -- Food, beverage and restaurant management. Gareth Currie -- Food produciton and service systems. Roy C. Wood -- Franchising. E. Hachemi Aliouche and Udo A. Schlentrich -- Front Office Management. Simen Kooi -- Gastronomy and haute cuisine. Marc B. Stierand.
9781446200698 (pbk.) : £20.99 9781446200681 (hbk.) : £65.00
Hospitality industry--Management.
647.94068 WOO
Includes bibliographical references.
Editor\'s introduction. Roy C. Wood -- Accommodation, lodging and facilities management. Roy C. Wood -- Beverages and beverage management. Gareth Currie -- Consumer behaviour in hospitality. Bert Smit -- Customer relationship management in hospitality. Alaf W. Hermans -- Design for hotels, Geoff Marie -- Entrepreneurship in hospitality. Stephen Ball -- Food, beverage and restaurant management. Gareth Currie -- Food produciton and service systems. Roy C. Wood -- Franchising. E. Hachemi Aliouche and Udo A. Schlentrich -- Front Office Management. Simen Kooi -- Gastronomy and haute cuisine. Marc B. Stierand.
9781446200698 (pbk.) : £20.99 9781446200681 (hbk.) : £65.00
Hospitality industry--Management.
647.94068 WOO