Total quality management : text with cases / John S. Oakland, Amrik S. Sohal.
Material type: TextPublication details: Oxford : Butterworth-Heinemann, 1996.Edition: Pacific Rim EdDescription: ix, 341p. : ill. ; 25cmISBN:- 9780750689250 (pbk) :
- 0750689250 (pbk) :
- 658.562 OAK
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.562 OAK (Browse shelf(Opens below)) | 1 | Available | 113106 |
Bibliography: p331-336. - Includes index.
Includes bibliographical references (p331-336) and index.
Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. This book is built around a five-part model, with the core of the model being the customer-supplier interface. Case studies are from the Pacific Rim region.