Being successful in customer care / Veronica Canning.

By:

Canning, Veronica

Material type: Text

TextPublication details: Dublin : Blackhall, c1999.Description: [xi], 192p. : forms ; 22 cmISBN:

9781901657302 (pbk.) :
1901657302

Other title:

Customer care

Subject(s):

DDC classification:

658.812 CAN

LOC classification:

HF5415.5

Summary: Customer Care is extremely important. In today's business climate the customer is always right. The central importance of effective customer care is explained in a step by step fashion.

Holdings ( 1 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Long Loan	TUS: Midlands, Main Library Athlone General Lending	658.812 CAN (Browse shelf(Opens below))	1	Available		117108

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Previous	658.812 ANT Customer relationship management.	658.812 ANT Customer relationship management.	658.812 BRO Customer relationship management : linking people, process, and technology /	658.812 CAN Being successful in customer care /	658.812 CHE Beyond loyalty : the next generation of strategic customer relationship management /	658.812 CHE Beyond loyalty : the next generation of strategic customer relationship management /	658.812 DAF Once a customer always a customer : how to deliver customer service that creates customers for life /	Next

Includes bibliographical references (p. 191-192).

Customer Care is extremely important. In today's business climate the customer is always right. The central importance of effective customer care is explained in a step by step fashion.