Once a customer always a customer : how to deliver customer service that creates customers for life / Chris Daffy.

By:

Daffy, Chris

Material type: Text

TextPublication details: Dublin : Oak Tree, c1996.Description: xv, 246p. : ill., forms ; 24cmISBN:

9781860760341 (pbk) :
1860760341 (pbk)

Subject(s):

DDC classification:

658.812 DAF

Summary: Using simple language, real-life examples and humorous anecdotes, as well as dozens of graphics and check lists, the author explains how easy it can be to deliver exceptional customer service. He aims to show how to use service to differentiate your business from those of your competitors.

Holdings ( 1 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Long Loan	TUS: Midlands, Main Library Athlone General Lending	658.812 DAF (Browse shelf(Opens below))	1	Available		215267

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Previous	658.812 CAN Being successful in customer care /	658.812 CHE Beyond loyalty : the next generation of strategic customer relationship management /	658.812 CHE Beyond loyalty : the next generation of strategic customer relationship management /	658.812 DAF Once a customer always a customer : how to deliver customer service that creates customers for life /	658.812 DAF Once a customer, always a customer : how to deliver customer service that creates customers for life /	658.812 DAF Once a customer, always a customer : how to deliver customer service that creates customers for life /	658.812 DON Strategic market relationships : from strategy to implementation /	Next

Includes bibliography and index.

Using simple language, real-life examples and humorous anecdotes, as well as dozens of graphics and check lists, the author explains how easy it can be to deliver exceptional customer service. He aims to show how to use service to differentiate your business from those of your competitors.