Measuring service quality.
Ovretveit, John.
Measuring service quality. John �vretveit. - Letchworth : Technical Communications (Publishing), 1993. - iv,116p. - TQM practitioner series . - TQM practitioner series. .
Includes bibliographical references (p. 113-116).
One of a series aimed at busy managers, and based on a belief that most managers do not have the time - or possibly the inclination - to read heavyweight tomes. The reports are written in a straightforward style, so that the information can be quickly and easily absorbed.
9780946655755 (pbk) : No price 0946655758
93223629
Customer services--Quality control--Management
Total quality management.
Management, administration, and business studies
Management & management techniques
Production & quality control management
Service industries Quality control
658.562 658.5/62
Measuring service quality. John �vretveit. - Letchworth : Technical Communications (Publishing), 1993. - iv,116p. - TQM practitioner series . - TQM practitioner series. .
Includes bibliographical references (p. 113-116).
One of a series aimed at busy managers, and based on a belief that most managers do not have the time - or possibly the inclination - to read heavyweight tomes. The reports are written in a straightforward style, so that the information can be quickly and easily absorbed.
9780946655755 (pbk) : No price 0946655758
93223629
Customer services--Quality control--Management
Total quality management.
Management, administration, and business studies
Management & management techniques
Production & quality control management
Service industries Quality control
658.562 658.5/62