Cases in hospitality management : a critical incident approach / Timothy R. Hinkin.
Material type:
TextPublication details: New York ; Chichester : Wiley, c1995.Description: xi,222p. ; 23cmISBN: - 9780471107545 (pbk) :
- 0471107549 (paper : acidfree paper)
- 647.94068 HIN
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.94068 HIN (Browse shelf(Opens below)) | 1 | Available | 116569 | ||
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.94068 HIN (Browse shelf(Opens below)) | 1 | Available | 116570 |
Includes bibliographical references.
Ethical issues: shades of gray -- Strategic planning -- Structure and policies -- Problem solving/decision making -- Communication -- Group process -- Diversity in the industry -- Sexual harassment -- Staffing and promotion -- Training -- Reward systems.
Based on extensive research by the author, this is an analysis of how the hospitality industry is perceived by both employees and customers. Each case study is accompanied by teaching materials intended to stimulate students into formulating their own solutions to the problems and issues raised.