Handbook of hospitality human resources management / edited by Dana V. Tesone.

Includes bibliographical references and index.

Pt. Acquiring human resources HR in the hospitality industry : strategic frameworks and priorities J. Bruce Tracey Tracey, J. Bruce Sean A. Way Way, Sean A. Michael J. Tews Tews, Michael J. Job analysis : the basis for all things H.R. Jalane M. Meloun Meloun, Jalane M. Get it right the first time : using job competencies for positive hiring outcomes in the hospitality industry Peter Ricci Ricci, Peter Pt. Retaining human resources Organizational culture in the casual dining restaurant industry : the impact that culture has on service quality and customers\' intentions to return Dean A. Koutromanis Koutromanis, Dean A. Ethical principles and practices in human resources management Frank J. Cavico Cavico, Frank J. Bahaudin G. Mujtaba Mujtaba, Bahaudin G. Human resources management and a service culture Denver E. Severt Severt, Denver E. Catherine Curtis Curtis, Catherine Employee relations : a problem-solving approach R. Thomas George George, R. Thomas Human resource management\'s role in ethics within the hospitality industry Jalane M. Meloun Meloun, Jalane M. Stephen E. Sussman Sussman, Stephen E. Organisational communication in the hospitality industry : critical issues Margaret Deery Deery, Margaret Leo Jago Jago, Leo Employee turnover : calculation of turnover rates and costs Aksu Akin Akin, Aksu The role of conflict management in human resource development in the hospitality industry Larry A. Rice Rice, Larry A. Claire Michele Rice Rice, Claire Michele Work-family conflict and facilitation : implications for hospitality researchers Osman M. Karatepe Karatepe,Osman M. The optimal hospitality leader : creating a thriving, self-motivating leadership-followership organizational network George Alexakis Alexakis, George The path of least resistance? : choice and constraint in HRM strategy in the UK hotel sector Nick Wilton Wilton, Nick Pt. Developing human resources Employee orientation and mentoring programs Bahaudin G. Mujtaba Mujtaba, Bahaudin G. Human capital development : a return on investment perspective Robin B. DiPietro DiPietro, Robin B. Contributing to employee development through training and education Debra Cannon Cannon, Debra An HR practitioner\'s view : four actions that HR executives can take to get their services used Robert C. Preziosi Preziosi, Robert C. Pt. Critical human resource issues Employee management and innovation Michael Ottenbacher Ottenbacher, Michael Development of a sustainable tourism hospitality human resources management module : a template for teaching sustainability across the curriculum Dana V. Tesone Tesone, Dana V. Strategic human resources management issues in hospitality and tourism organizations Fevzi Okumus Okumus, Fevzi

This handbook critically reviews mainstream hospitality human resources management (HRM) research topics & sets directions for future research efforts. Researchers provide thorough reviews & discussions, reviewing hospitality HRM research by topic, as well as illustrating how theories & concepts can be applied in the hospitality industry.