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Hotel front office management / James A. Bardi.

By: Material type: TextTextPublication details: Hoboken, N.J. : Wiley ; Chichester : John Wiley [distributor], c2007.Edition: 4th edDescription: ix, 468 p. : ill. ; 25 cmISBN:
  • 9780471687108 (hbk.) :
  • 9780471687108 (cased) :
Subject(s): DDC classification:
  • 647.94068 BAR
LOC classification:
  • TX911.3.M27 B35 2007
Contents:
Preface.Acknowledgments.Chapter 1: Introduction to Hotel Management.Chapter 2: Hotel Organization and the Front Office Manager.Chapter 3: Effective Interdepartmental Communications.Chapter 4: Property Management Systems.Chapter 5: Systemwide Reservations.Chapter 6: Revenue Management.Chapter 7: Guest Registration.Chapter 8: Managing the Financials.Chapter 9: Guest Checkout.Chapter 10: Preparation and Review of the Night Audit.Chapter 11: Managing Hospitality.Chapter 12: Training for Hospitality.Chapter 13: Promoting In-house Sales.Chapter 14: Security.Chapter 15: Executive Housekeeping.Glossary.Index.
Summary: Fully revised to highlight emerging trends in hospitality, this comprehensive text packs in loads of new information while still covering all the basics of front office management.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 BAR (Browse shelf(Opens below)) 1 Available 204192
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 BAR (Browse shelf(Opens below)) 1 Available 204191
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 BAR (Browse shelf(Opens below)) 1 Available 204193

Previous ed.: 2003.

Includes bibliographical references and index.

Preface.Acknowledgments.Chapter 1: Introduction to Hotel Management.Chapter 2: Hotel Organization and the Front Office Manager.Chapter 3: Effective Interdepartmental Communications.Chapter 4: Property Management Systems.Chapter 5: Systemwide Reservations.Chapter 6: Revenue Management.Chapter 7: Guest Registration.Chapter 8: Managing the Financials.Chapter 9: Guest Checkout.Chapter 10: Preparation and Review of the Night Audit.Chapter 11: Managing Hospitality.Chapter 12: Training for Hospitality.Chapter 13: Promoting In-house Sales.Chapter 14: Security.Chapter 15: Executive Housekeeping.Glossary.Index.

Fully revised to highlight emerging trends in hospitality, this comprehensive text packs in loads of new information while still covering all the basics of front office management.

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