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Hospitality management : strategy and operations / Lynn van der Wagen, Anne Goonetilleke.

By: Contributor(s): Material type: TextTextPublication details: Frenchs Forest, N.S.W. : Hospitality, 2004.Description: xviii, 398 p. : ill., facsims., plan ; 25 cmISBN:
  • 9781862505278 (pbk.) :
  • 1862505276 (pbk.)
Subject(s): DDC classification:
  • 647.94068 VAN
Contents:
Part1: Customer, business and marketing relationships -- 2.Business relationships -- 3.Legal compliance -- 4.Marketing strategies -- 5.Coordinating marketing activities -- Part 2: Human resource management -- 6.Human resource planning and recruitment -- 7.Training and monitoring performance -- 8.Movtivation through leadership -- 9.Workplace diversity -- Part 3: Workplace systems and procedures -- 10.Health, safety and security procedures -- 11.Risk management -- 12.Stock management -- 13.Operational systems and procedures -- Part 4.: Financial management -- 14.Accounting methods -- 15.Budgets and control -- 16.Basis of financial management -- 17.Asset management -- 18.Supervising work operations -- 19.Developing and implementing operational plans -- 20.Business planning -- 21.Strategic risk management.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 VAN (Browse shelf(Opens below)) 1 Available 200850
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 VAN (Browse shelf(Opens below)) 1 Available 200848
Long Loan TUS: Midlands, Main Library Athlone General Lending 647.94068 VAN (Browse shelf(Opens below)) 1 Available 200849

Includes bibliographical references and index.

Part1: Customer, business and marketing relationships -- 2.Business relationships -- 3.Legal compliance -- 4.Marketing strategies -- 5.Coordinating marketing activities -- Part 2: Human resource management -- 6.Human resource planning and recruitment -- 7.Training and monitoring performance -- 8.Movtivation through leadership -- 9.Workplace diversity -- Part 3: Workplace systems and procedures -- 10.Health, safety and security procedures -- 11.Risk management -- 12.Stock management -- 13.Operational systems and procedures -- Part 4.: Financial management -- 14.Accounting methods -- 15.Budgets and control -- 16.Basis of financial management -- 17.Asset management -- 18.Supervising work operations -- 19.Developing and implementing operational plans -- 20.Business planning -- 21.Strategic risk management.

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