Conflict coaching : conflict management strategies and skills for the individual / Tricia S. Jones and Ross Brinkert.
Material type: TextPublication details: London : SAGE, 2008.Description: 344 pISBN:- 9781412950824 (hbk.) :
- 9781412950831 (pbk.) :
- 9781412950831 (pbk.)
- 1412950821 (cloth)
- 141295083X (pbk.)
- 9781412950824 (cloth)
- 303.69 JON
- HM1126 .J66 2008
Item type | Current library | Call number | Vol info | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 303.69 JON (Browse shelf(Opens below)) | 1 | Available | 223417 | |||
Long Loan | TUS: Midlands, Main Library Athlone CD | 303.69 JON (Browse shelf(Opens below)) | CD 1194 | 1 | Available | 223424 |
Includes bibliographical references and index.
Section 1: Introducing Conflict Coaching -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the best story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching.
The authors define the growing area of conflict resolution and distinguish conflict coaching as a stand-alone resolution technique.