Conflict coaching : conflict management strategies and skills for the individual /
Jones, Tricia S.
Conflict coaching : conflict management strategies and skills for the individual / Tricia S. Jones and Ross Brinkert. - London : SAGE, 2008. - 344 p.
Includes bibliographical references and index.
Section 1: Introducing Conflict Coaching -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the best story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching.
The authors define the growing area of conflict resolution and distinguish conflict coaching as a stand-alone resolution technique.
9781412950824 (hbk.) : �62.00 9781412950831 (pbk.) : �31.00 9781412950831 (pbk.) 1412950821 (cloth) 141295083X (pbk.) 9781412950824 (cloth)
2007023143
Conflict management.
Mediation.
Politics and Government.
Communication studies
Social counselling & advice services
Organizational theory & behaviour
HM1126 / .J66 2008
303.69 JON
Conflict coaching : conflict management strategies and skills for the individual / Tricia S. Jones and Ross Brinkert. - London : SAGE, 2008. - 344 p.
Includes bibliographical references and index.
Section 1: Introducing Conflict Coaching -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the best story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching.
The authors define the growing area of conflict resolution and distinguish conflict coaching as a stand-alone resolution technique.
9781412950824 (hbk.) : �62.00 9781412950831 (pbk.) : �31.00 9781412950831 (pbk.) 1412950821 (cloth) 141295083X (pbk.) 9781412950824 (cloth)
2007023143
Conflict management.
Mediation.
Politics and Government.
Communication studies
Social counselling & advice services
Organizational theory & behaviour
HM1126 / .J66 2008
303.69 JON