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		Crucial conversations : tools for talking when stakes are high / by Kerry Patterson ... [et al.]. by Patterson, Kerry Patterson, Kerry, 1946- Grenny, Joseph McMillan, Ron Switzler, Al Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : McGraw-Hill Professional ; McGraw-Hill [distributor], 2011 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 153.6 PAT, ... Place hold Place recall Add to cart (remove)
		Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / by Kerry Patterson, Joseph Grenny, Ron Mcmillan, Al Switzler, David Maxfield. by Patterson, Kerry [author.] Grenny, Joseph [author.] McMillan, Ron [author.] Switzler, Al [author.] Maxfield, David [author.] Grenny, Joseph Maxfield, David McMillan, Ron Switzler, Al Edition: 2nd edition. Material type: Text; Format: print available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York : McGraw-Hill, 2013 Availability: Items available for loan: TUS: Midlands, Main Library (4)Location, call number: Athlone General Lending 302 PAT, ... Place hold Place recall Add to cart (remove)

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