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Crucial conversations : tools for talking when stakes are high / by Kerry Patterson ... [et al.].

By: Contributor(s): Material type: TextTextPublication details: New York : McGraw-Hill Professional ; London : McGraw-Hill [distributor], 2011.Edition: 2nd edDescription: 288 pContent type:
Media type:
Carrier type:
ISBN:
  • 9780071771320 (pbk.) :
  • 0071775307
  • 9780071771320
  • 0071771328
  • 9780071775304
Subject(s): DDC classification:
  • 153.6 PAT 22
LOC classification:
  • BF637.C45 .C78 2011
Contents:
1.What's a crucial conversation? And who cares? -- 2.Mastering crucial conversations. The power of dialogue -- 3.Start with heart. How to stay focused on what your really want -- 4.Learn to look. How to notice when safety is at risk -- 5.Make it safe. How to to make it safe to talk about almost anything -- 6.Master my stores. How to stay in dialogue when you're angry, scared, or hurt -- 7.State my path. How to speak persuasively, not abrasively -- 8.Explore other's paths. How to listen when others blow up or clam up -- 9.Move to action. How to turn crucial conversations into action and results -- 10.Yeah, but. Advice for tough cases -- 11.Putting it all together. Tools for preparing and learning -- Afterword. What I've learned about crucial conversations in the past ten years.
Summary: 'Crucial Conversations' offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically or legally charged situations that can arise in their professional and personal lives.
Holdings
Item type Current library Call number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 153.6 PAT (Browse shelf(Opens below)) Available 223925
Long Loan TUS: Midlands, Main Library Athlone General Lending 153.6 PAT (Browse shelf(Opens below)) Available 223924

Previous ed.: 2002.

Includes bibliographical references and index.

1.What's a crucial conversation? And who cares? -- 2.Mastering crucial conversations. The power of dialogue -- 3.Start with heart. How to stay focused on what your really want -- 4.Learn to look. How to notice when safety is at risk -- 5.Make it safe. How to to make it safe to talk about almost anything -- 6.Master my stores. How to stay in dialogue when you're angry, scared, or hurt -- 7.State my path. How to speak persuasively, not abrasively -- 8.Explore other's paths. How to listen when others blow up or clam up -- 9.Move to action. How to turn crucial conversations into action and results -- 10.Yeah, but. Advice for tough cases -- 11.Putting it all together. Tools for preparing and learning -- Afterword. What I've learned about crucial conversations in the past ten years.

'Crucial Conversations' offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically or legally charged situations that can arise in their professional and personal lives.

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