Crucial conversations : tools for talking when stakes are high / by Kerry Patterson ... [et al.].
Material type: TextPublication details: New York : McGraw-Hill Professional ; London : McGraw-Hill [distributor], 2011.Edition: 2nd edDescription: 288 pContent type:- 9780071771320 (pbk.) :
- 0071775307
- 9780071771320
- 0071771328
- 9780071775304
- 153.6 PAT 22
- BF637.C45 .C78 2011
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 153.6 PAT (Browse shelf(Opens below)) | Available | 223925 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 153.6 PAT (Browse shelf(Opens below)) | Available | 223924 |
Previous ed.: 2002.
Includes bibliographical references and index.
1.What's a crucial conversation? And who cares? -- 2.Mastering crucial conversations. The power of dialogue -- 3.Start with heart. How to stay focused on what your really want -- 4.Learn to look. How to notice when safety is at risk -- 5.Make it safe. How to to make it safe to talk about almost anything -- 6.Master my stores. How to stay in dialogue when you're angry, scared, or hurt -- 7.State my path. How to speak persuasively, not abrasively -- 8.Explore other's paths. How to listen when others blow up or clam up -- 9.Move to action. How to turn crucial conversations into action and results -- 10.Yeah, but. Advice for tough cases -- 11.Putting it all together. Tools for preparing and learning -- Afterword. What I've learned about crucial conversations in the past ten years.
'Crucial Conversations' offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically or legally charged situations that can arise in their professional and personal lives.