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Managing conflict at work : understanding and resolving conflict for productive working relationships / Clive Johnson & Jackie Keddy.

By: Contributor(s): Material type: TextTextPublication details: London : Kogan Page, 2010.Description: vi, 260 p. : ill. ; 25 cmISBN:
  • 9780749459529 (hbk.) :
  • 9780749459529 (Cloth)
Subject(s): DDC classification:
  • 658.4053 JOH
LOC classification:
  • HD42 .J643 2010
Contents:
1.The nature of conflict -- 2.Deciphering conflict management -- 3.Options for resolving conflict -- 4.RESOLVE- the Janus perspective -- 5.Preventing conflict -- 6.Managing conflict from the front line -- 7.Escalated dispute resolution -- 8.The practice of dispute resolution -- 8.The practice resolution: critical encounters -- 9.Strategic planning and conflict management -- 10.Implemeting a conflict management strategy -- 11.Monitoring and evaluation.
Summary: 'Managing Conflict at Work' offers guidance on how to prevent, contain & resolve conflict in the workplace. Looking beyond individual cases, this book tackles vital issues, such as workforce motivation & corporate responsibility.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Short Loan TUS: Midlands, Main Library Athlone General Lending 658.4053 JOH (Browse shelf(Opens below)) 1 Available 00213605
Short Loan TUS: Midlands, Main Library Short Loan 658.4053 JOH (Browse shelf(Opens below)) 1 Available 00213162

Includes bibliographical references and index.

1.The nature of conflict -- 2.Deciphering conflict management -- 3.Options for resolving conflict -- 4.RESOLVE- the Janus perspective -- 5.Preventing conflict -- 6.Managing conflict from the front line -- 7.Escalated dispute resolution -- 8.The practice of dispute resolution -- 8.The practice resolution: critical encounters -- 9.Strategic planning and conflict management -- 10.Implemeting a conflict management strategy -- 11.Monitoring and evaluation.

'Managing Conflict at Work' offers guidance on how to prevent, contain & resolve conflict in the workplace. Looking beyond individual cases, this book tackles vital issues, such as workforce motivation & corporate responsibility.

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