Managing conflict at work : understanding and resolving conflict for productive working relationships /
Johnson, Clive, 1962-
Managing conflict at work : understanding and resolving conflict for productive working relationships / Clive Johnson & Jackie Keddy. - London : Kogan Page, 2010. - vi, 260 p. : ill. ; 25 cm.
Includes bibliographical references and index.
1.The nature of conflict -- 2.Deciphering conflict management -- 3.Options for resolving conflict -- 4.RESOLVE- the Janus perspective -- 5.Preventing conflict -- 6.Managing conflict from the front line -- 7.Escalated dispute resolution -- 8.The practice of dispute resolution -- 8.The practice resolution: critical encounters -- 9.Strategic planning and conflict management -- 10.Implemeting a conflict management strategy -- 11.Monitoring and evaluation.
'Managing Conflict at Work' offers guidance on how to prevent, contain & resolve conflict in the workplace. Looking beyond individual cases, this book tackles vital issues, such as workforce motivation & corporate responsibility.
9780749459529 (hbk.) : £24.95 9780749459529 (Cloth)
Conflict management.
Interpersonal communication.
Interpersonal relations.
Conflict management--Case studies
Business and Management.
Personnel & human resources management
Business & Management
Management & management techniques
HD42 / .J643 2010
658.4053 JOH
Managing conflict at work : understanding and resolving conflict for productive working relationships / Clive Johnson & Jackie Keddy. - London : Kogan Page, 2010. - vi, 260 p. : ill. ; 25 cm.
Includes bibliographical references and index.
1.The nature of conflict -- 2.Deciphering conflict management -- 3.Options for resolving conflict -- 4.RESOLVE- the Janus perspective -- 5.Preventing conflict -- 6.Managing conflict from the front line -- 7.Escalated dispute resolution -- 8.The practice of dispute resolution -- 8.The practice resolution: critical encounters -- 9.Strategic planning and conflict management -- 10.Implemeting a conflict management strategy -- 11.Monitoring and evaluation.
'Managing Conflict at Work' offers guidance on how to prevent, contain & resolve conflict in the workplace. Looking beyond individual cases, this book tackles vital issues, such as workforce motivation & corporate responsibility.
9780749459529 (hbk.) : £24.95 9780749459529 (Cloth)
Conflict management.
Interpersonal communication.
Interpersonal relations.
Conflict management--Case studies
Business and Management.
Personnel & human resources management
Business & Management
Management & management techniques
HD42 / .J643 2010
658.4053 JOH