Customer service in Ireland / Suzanne Twomey.
Material type: TextPublication details: Dublin : Gill & Macmillan, c2012.Edition: 3rd edDescription: viii, 292 p. : ill., forms ; 25 cmISBN:- 9780717152605 (pbk.)
- 071715260X
- 658.81209415 TWO
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.81209415 TWO (Browse shelf(Opens below)) | 1 | Available | 218969 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.81209415 TWO (Browse shelf(Opens below)) | 1 | Available | 218968 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.81209415 TWO (Browse shelf(Opens below)) | 1 | Available | 218967 |
Previous ed., 2007.
Includes bibliographical references.
1.The customer is your business -- 2.Communications -- 3.On the telephone -- 4.Teamwork -- 5.Quality service -- 6.Market research-- 7.Case study - Ford -- 8.Dealing with difference -- 9.Consumer legislation -- 10.Preparting a customer care programme -- 11.Customer care programme case study - DX Ireland -- 12.Customer service and technology.