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		Business process reengineering : breakpoint strategies for market dominance / Henry J. Johansson ... [et al.]. by Johansson, Henry J Material type: Text Publication details: Chichester : Wiley, 1993 Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone General Lending 658.562 JOH, ... Place hold Place recall Add to cart (remove)
		Measuring service quality. John �vretveit. by Ovretveit, John Technical Communications (Publishing) Ltd., Letchworth Series: TQM practitioner series \| TQM practitioner series Material type: Text Publication details: Letchworth : Technical Communications (Publishing), 1993 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.562. Place hold Place recall Add to cart (remove)

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