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The conflict survival kit : tools for resolving conflict at work / Cliff Goodwin, Daniel B. Griffith.

By: Contributor(s): Material type: TextTextPublication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007.Description: xxiv, 325 p. : ill. ; 26 cmISBN:
  • 9780131183032
  • 9780131183032 (Paper)
Subject(s): DDC classification:
  • 658.3145 GOD
LOC classification:
  • HD42 .G66 2007
Online resources:
Contents:
Introduction -- 1.The nature of conflict -- Part I: The theory and context for managing conflict in the workplace -- 2.Preventing conflict -- 3.Approaches to conflict -- 4.Working towards collaboration -- Part II:Interpersonal communication skills for resolving conflict -- 6.Listening to resolve conflict and build lasting relationships -- 7.The communication continua -- Part III.Preparting to resolve conflicts -- 8.Are you capable? -- 9.Opening the doors to conflict resolution -- Part IV: Application and practice -- 10.The building blocks of collaboration -- 11.Integrative negotiation: negotiating as partners -- 12.Overcoming barriers to integrative negotiation -- 13.Mediating conflicts between parties -- 14.Decision-making choices for the manager -- 15.Handling conflicts requiring direct confrontation -- 16.Special situations: opportunistice employees, workplace violence and terminations -- Conclusion -- 17.Achieving effectiveness as a conflict manager.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Short Loan TUS: Midlands, Main Library Athlone General Lending 658.3145 GOD (Browse shelf(Opens below)) 1 Available 00213645
Short Loan TUS: Midlands, Main Library Athlone General Lending 658.3145 GOD (Browse shelf(Opens below)) 1 Checked out 07/09/2017 00213646

Includes bibliographical references and index.

Introduction -- 1.The nature of conflict -- Part I: The theory and context for managing conflict in the workplace -- 2.Preventing conflict -- 3.Approaches to conflict -- 4.Working towards collaboration -- Part II:Interpersonal communication skills for resolving conflict -- 6.Listening to resolve conflict and build lasting relationships -- 7.The communication continua -- Part III.Preparting to resolve conflicts -- 8.Are you capable? -- 9.Opening the doors to conflict resolution -- Part IV: Application and practice -- 10.The building blocks of collaboration -- 11.Integrative negotiation: negotiating as partners -- 12.Overcoming barriers to integrative negotiation -- 13.Mediating conflicts between parties -- 14.Decision-making choices for the manager -- 15.Handling conflicts requiring direct confrontation -- 16.Special situations: opportunistice employees, workplace violence and terminations -- Conclusion -- 17.Achieving effectiveness as a conflict manager.

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