The conflict survival kit : tools for resolving conflict at work / Cliff Goodwin, Daniel B. Griffith.
Material type: TextPublication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007.Description: xxiv, 325 p. : ill. ; 26 cmISBN:- 9780131183032
- 9780131183032 (Paper)
- 658.3145 GOD
- HD42 .G66 2007
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Short Loan | TUS: Midlands, Main Library Athlone General Lending | 658.3145 GOD (Browse shelf(Opens below)) | 1 | Available | 00213645 | ||
Short Loan | TUS: Midlands, Main Library Athlone General Lending | 658.3145 GOD (Browse shelf(Opens below)) | 1 | Checked out | 07/09/2017 | 00213646 |
Includes bibliographical references and index.
Introduction -- 1.The nature of conflict -- Part I: The theory and context for managing conflict in the workplace -- 2.Preventing conflict -- 3.Approaches to conflict -- 4.Working towards collaboration -- Part II:Interpersonal communication skills for resolving conflict -- 6.Listening to resolve conflict and build lasting relationships -- 7.The communication continua -- Part III.Preparting to resolve conflicts -- 8.Are you capable? -- 9.Opening the doors to conflict resolution -- Part IV: Application and practice -- 10.The building blocks of collaboration -- 11.Integrative negotiation: negotiating as partners -- 12.Overcoming barriers to integrative negotiation -- 13.Mediating conflicts between parties -- 14.Decision-making choices for the manager -- 15.Handling conflicts requiring direct confrontation -- 16.Special situations: opportunistice employees, workplace violence and terminations -- Conclusion -- 17.Achieving effectiveness as a conflict manager.