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Effective business communication / Sandra Rittman, Jean Gonzalez.

By: Contributor(s): Material type: TextTextSeries: The Kent series in business communication | The Kent series in business communicationPublication details: Boston : PWS-KENT Pub. Co., c1991.Description: xvi, 559 p. : ill. ; 28 cmISBN:
  • 9780534925574 (student ed.)
  • 9780534926144 (instructor's ed.)
  • 0534926142 (instructor's ed.)
Subject(s): DDC classification:
  • 651.7 RIT
LOC classification:
  • HF5718 .R56 1991
Incomplete contents:
1.Understanding the communication process -- 2.Using the proper words -- 3.Creating professional tone -- 4.Developing your message -- 5.Making your message complete and correct -- 6.Using the correct format -- 7.Courteous request and goodwill letters -- 8.The positive responses -- 9.When you must say "no" or write a complaint -- 10.Letters that sell or persuade -- 11.Messages within the office -- 12.Routine business reports -- 13.Formal research reports -- 14.Using office automation - voice messages -- 15.Spotlight on you: speaking to a group -- 16.Seeking employment - applying for a job -- 17.Seeking employment - the interview.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 651.7 RIT (Browse shelf(Opens below)) 1 Available 102478

Includes index.

1.Understanding the communication process -- 2.Using the proper words -- 3.Creating professional tone -- 4.Developing your message -- 5.Making your message complete and correct -- 6.Using the correct format -- 7.Courteous request and goodwill letters -- 8.The positive responses -- 9.When you must say "no" or write a complaint -- 10.Letters that sell or persuade -- 11.Messages within the office -- 12.Routine business reports -- 13.Formal research reports -- 14.Using office automation - voice messages -- 15.Spotlight on you: speaking to a group -- 16.Seeking employment - applying for a job -- 17.Seeking employment - the interview.

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