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Customer-centric project management [electronic resource] / Elizabeth Harrin and Phil Peplow.

By: Contributor(s): Material type: TextTextSeries: Advances in project managementPublication details: Farnham ; Burlington, Vt. : Gower, c2012.Description: xiv, 110 p. : illSubject(s): Genre/Form: DDC classification:
  • 658.4/04 23
LOC classification:
  • HD69.P75 H359 2012
Online resources:
Contents:
Introducing a customer-centric process -- Why customers count -- Why collaborative project management is not enough -- Measuring project performance -- Customer centricity in practice: a case study -- Customer centricity in a project environment -- Refining your customer-centric approach -- Implementing exceed -- Moving forward with customer-centric project management.
Holdings
Item type Current library Call number Status Date due Barcode
Ebook TUS: Midlands, Main Library Athlone Online eBook (Browse shelf(Opens below)) Available

Includes bibliographical references and index.

Introducing a customer-centric process -- Why customers count -- Why collaborative project management is not enough -- Measuring project performance -- Customer centricity in practice: a case study -- Customer centricity in a project environment -- Refining your customer-centric approach -- Implementing exceed -- Moving forward with customer-centric project management.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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