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Marketing in action : learning from a small country / edited by Aiden O'Driscoll.

Contributor(s): Material type: TextTextSeries: Best of Irish marketing review seriesPublication details: Dublin : Mercury Publication in association with the Marketing Institute, Dublin, c1997.Description: 196 p. : ill.23 cmISBN:
  • 9780952359722 (cased) :
  • 9780952359715 (pbk) :
  • 0952359715 (pbk.)
Subject(s): DDC classification:
  • 658.8 ODR
Contents:
Introduction -- Marketing from the periphery. Aidan O'Driscoll -- Part I.Understanding customers. Darach Turley-- 2.Mega and nao relationships in relationship marketing. Evert Gummesson -- 3.Customer care: the neglected domain. David Carson and Audrey Gilmore -- Part II.Understanding competitors. 4.Attacking industry leaders: undermining their virtuous cycles. Brian Leavy -- 5.Branding: regaining the initiative. John Fanning
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.8 ODR (Browse shelf(Opens below)) 1 Available 00210907
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.8 ODR (Browse shelf(Opens below)) 1 Available 110599
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.8 ODR (Browse shelf(Opens below)) 1 Available 110600
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.8 ODR (Browse shelf(Opens below)) 1 Available 110601

Originally published in Irish marketing review.

Includes bibliographical references and index.

Introduction -- Marketing from the periphery. Aidan O'Driscoll -- Part I.Understanding customers. Darach Turley-- 2.Mega and nao relationships in relationship marketing. Evert Gummesson -- 3.Customer care: the neglected domain. David Carson and Audrey Gilmore -- Part II.Understanding competitors. 4.Attacking industry leaders: undermining their virtuous cycles. Brian Leavy -- 5.Branding: regaining the initiative. John Fanning

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