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Customer experience management [electronic resource] : a revolutionary approach to connecting with your customers / Bernd H. Schmitt.

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Material type: Text

TextPublication details: New York : Wiley, c2003.Description: xiv, 242 p. : illSubject(s):

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Item type	Current library	Call number	Status	Date due	Barcode
Ebook	TUS: Midlands, Main Library Athlone Online	eBook (Browse shelf(Opens below))	Available

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Includes bibliographical references (p. 231-233) and index.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.