The essence of total quality management / John Bank.
Material type: TextPublication details: Harlow : Financial Times Prentice Hall, 2000.Edition: 2nd edDescription: xvii, 259p. : ill. ; 24 cmISBN:- 9780135731147 (pbk.) :
- 0135731143(pbk.):
- 658.4013 BAN
- HD62.15
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Short Loan | TUS: Midlands, Main Library Athlone General Lending | 658.4013 BAN (Browse shelf(Opens below)) | 1 | Available | 122503 |
Previous ed.: New York; London: Prentice Hall, 1992.
Includes bibliographical references and index.
This text presents an overview of the evolution of TQM. It requires no previous knowledge and presents case studies, tools and techniques to help students understand the basics without recourse to specialised jargon.