Principles of hotel front office operations / Sue Baker, Pam Bradley and Jeremy Huyton.
Material type:
TextPublication details: London ; New York : Continuum, 2000.Edition: 2nd edDescription: viii, 325 p. : ill. ; 25 cmISBN: - 1844800903
- 0826447090
- 647.94068 BAK
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.94068 BAK (Browse shelf(Opens below)) | 1 | Available | 126502 | ||
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.94068 BAK (Browse shelf(Opens below)) | 1 | Available | 126501 | ||
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.94068 BAK (Browse shelf(Opens below)) | 1 | Available | 126504 | ||
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.94068 BAK (Browse shelf(Opens below)) | 1 | Available | 126503 | ||
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 647.94068 BAK (Browse shelf(Opens below)) | 1 | Available | 00210411 |
Previous ed.: London : Cassell, 1994.
Includes index.
1.Introduction to the hospitality industry -- 2.Organization of a hotel -- 3.The accommodation product and hotel guest -- 4.The front office department -- 5.Basic reservation activities -- 6.Reservation systems and documents -- 7.Check-in of new arrivals -- 8.Other duies of the reception department -- 9.Front office accounting -- 10.Check-in of new arrivals -- 8.Other duties of the reception department -- 9.Front office accounting -- 10.Check-out and settlement of accounts -- 11.Credit control -- 12.Sundry guest services -- 13.Handling cororate and group sales -- 14.Dealing with guests\' problems -- 15.Yield mangement -- 16.The electronic front office.