Principles of hotel front office operations /
Baker, Sue, 1952-
Principles of hotel front office operations / Sue Baker, Pam Bradley and Jeremy Huyton. - 2nd ed. - London ; New York : Continuum, 2000. - viii, 325 p. : ill. ; 25 cm.
Previous ed.: London : Cassell, 1994. Includes index.
1.Introduction to the hospitality industry -- 2.Organization of a hotel -- 3.The accommodation product and hotel guest -- 4.The front office department -- 5.Basic reservation activities -- 6.Reservation systems and documents -- 7.Check-in of new arrivals -- 8.Other duies of the reception department -- 9.Front office accounting -- 10.Check-in of new arrivals -- 8.Other duties of the reception department -- 9.Front office accounting -- 10.Check-out and settlement of accounts -- 11.Credit control -- 12.Sundry guest services -- 13.Handling cororate and group sales -- 14.Dealing with guests\' problems -- 15.Yield mangement -- 16.The electronic front office.
1844800903 0826447090
Hotel front desk personnel.
Hotel management.
647.94068 BAK
Principles of hotel front office operations / Sue Baker, Pam Bradley and Jeremy Huyton. - 2nd ed. - London ; New York : Continuum, 2000. - viii, 325 p. : ill. ; 25 cm.
Previous ed.: London : Cassell, 1994. Includes index.
1.Introduction to the hospitality industry -- 2.Organization of a hotel -- 3.The accommodation product and hotel guest -- 4.The front office department -- 5.Basic reservation activities -- 6.Reservation systems and documents -- 7.Check-in of new arrivals -- 8.Other duies of the reception department -- 9.Front office accounting -- 10.Check-in of new arrivals -- 8.Other duties of the reception department -- 9.Front office accounting -- 10.Check-out and settlement of accounts -- 11.Credit control -- 12.Sundry guest services -- 13.Handling cororate and group sales -- 14.Dealing with guests\' problems -- 15.Yield mangement -- 16.The electronic front office.
1844800903 0826447090
Hotel front desk personnel.
Hotel management.
647.94068 BAK