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New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk.

Contributor(s): Material type: TextTextSeries: Managing service quality ; v. 14, no. 2/3, 2004.Publication details: [Bradford, England] : Emerald Group Pub., 2004.Description: p. 120-260 : illSubject(s): Genre/Form: LOC classification:
  • HF5415.5 .N49 2004
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