Effective business communication / Sandra Rittman, Jean Gonzalez.
Material type: TextSeries: The Kent series in business communication | The Kent series in business communicationPublication details: Boston : PWS-KENT Pub. Co., c1991.Description: xvi, 559 p. : ill. ; 28 cmISBN:- 9780534925574 (student ed.)
- 9780534926144 (instructor's ed.)
- 0534926142 (instructor's ed.)
- 651.7 RIT
- HF5718 .R56 1991
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 651.7 RIT (Browse shelf(Opens below)) | 1 | Available | 102478 |
Includes index.
1.Understanding the communication process -- 2.Using the proper words -- 3.Creating professional tone -- 4.Developing your message -- 5.Making your message complete and correct -- 6.Using the correct format -- 7.Courteous request and goodwill letters -- 8.The positive responses -- 9.When you must say "no" or write a complaint -- 10.Letters that sell or persuade -- 11.Messages within the office -- 12.Routine business reports -- 13.Formal research reports -- 14.Using office automation - voice messages -- 15.Spotlight on you: speaking to a group -- 16.Seeking employment - applying for a job -- 17.Seeking employment - the interview.