The veterinary receptionist : essential skills for client care / John Corsan and Adrian Mackay.
Material type: TextPublication details: Oxford : Butterworth-Heinemann, 2008.Edition: 2nd edDescription: 176 p. : ill. ; 24 cmISBN:- 9780702029288 (pbk.) :
- 9780702029288
- 636.0832 COR
- SF753
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 636.0832 COR (Browse shelf(Opens below)) | 1 | Available | 00214281 |
Browsing TUS: Midlands, Main Library shelves, Shelving location: Athlone General Lending Close shelf browser (Hides shelf browser)
No cover image available | ||||||||
636.0832 COR The veterinary receptionist : essential skills for client care / | 636.0832 COR The veterinary receptionist : essential skills for client care / | 636.0832 COR The veterinary receptionist : essential skills for client care / | 636.0832 COR The veterinary receptionist : essential skills for client care / | 636.0832 GRE Animal welfare and meat production / | 636.084 WOO Rations for livestock. | 636.085089 GUP Veterinary diagnostics : current trends / |
Includes index.
Includes bibliographical references and index.
Chapter 1 Client service defined -- Chapter 2 Make your first impressions count -- Chapter 3 Focus on your client -- Chapter 4 Making the Client Feel \'Special\' -- Chapter 5 Telephone skills -- Chapter 6 Professional under pressure -- Chapter 7 Profit from complaints -- Chapter 8 Client service solutions -- Chapter 9 Fundamentals of first aid -- Chapter 10 Labelling and dispensing.
Client service defined -- Make your first impressions count -- Focus on your client -- Making the client feel \'special\' -- Telephone skills -- Professional under pressure -- Profit from complaints -- Client service solutions -- Fundamentals of first aid -- Labelling and dispensing.
This text is a guide for the veterinary receptionist, providing practical, easily-accessible information on how to fulfill this role professionally and efficiently. It tells how to deal with and deflect complaints from angry clients.