Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein. [electronic resource]

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Item type	Current library	Call number	Status	Date due	Barcode
Ebook	TUS: Midlands, Main Library Athlone Online	eBook (Browse shelf(Opens below))	Available

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Previous	eBook Solutions to the healthcare quality crisis : cases and examples of lean six sigma in healthcare /	eBook Principles of quality costs : financial measures for strategic implementation of quality management /	eBook Profitability with no boundaries : optimizing toc and lean-six sigma /	eBook Superior customer satisfaction and loyalty : engaging customers to drive performance /	eBook Insights to performance excellence 2009-2010 : an inside look at the 2009-2010 Baldrige Award criteria /	eBook The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /	eBook Business process improvement toolbox /	Next

Includes bibliographical references and index.

Description based on print version record.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.