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Customer service for hospitality and tourism / Simon Hudson, Louise Hudson.

By: Contributor(s): Material type: TextTextPublication details: Woodeaton, Oxford : Goodfellow Publishers, 2013.Description: viii, 304 pages; illustrations, 24cmISBN:
  • 1908999349
  • 9781908999344
Subject(s): DDC classification:
  • 338.4791 HUD
Contents:
1.Introduction to customer service -- 2.The financial and behavioral impacts of customer service -- 3.Understanding the consumer -- 4.Developing and maintaining a service culture -- 5.Managing service encounters -- 6.The importance of market research -- 7.Building and maintaining custmer relationships -- 8.Providing customer service through the servicescape -- 9.The impact of technology on customer -- 10.The importance of service recovery -- 11.Promoting customer service internally and externally -- 12.Customer service training handbook.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 338.4791 HUD (Browse shelf(Opens below)) 1 Available 219009
Long Loan TUS: Midlands, Main Library Athlone General Lending 338.4791 HUD (Browse shelf(Opens below)) 1 Available 218981
Long Loan TUS: Midlands, Main Library Athlone General Lending 338.4791 HUD (Browse shelf(Opens below)) 1 Available 218982

Includes index.

Includes bibliographical references,

1.Introduction to customer service -- 2.The financial and behavioral impacts of customer service -- 3.Understanding the consumer -- 4.Developing and maintaining a service culture -- 5.Managing service encounters -- 6.The importance of market research -- 7.Building and maintaining custmer relationships -- 8.Providing customer service through the servicescape -- 9.The impact of technology on customer -- 10.The importance of service recovery -- 11.Promoting customer service internally and externally -- 12.Customer service training handbook.

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