Customer service for hospitality and tourism / Simon Hudson, Louise Hudson.
Material type: TextPublication details: Woodeaton, Oxford : Goodfellow Publishers, 2013.Description: viii, 304 pages; illustrations, 24cmISBN:- 1908999349
- 9781908999344
- 338.4791 HUD
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
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Long Loan | TUS: Midlands, Main Library Athlone General Lending | 338.4791 HUD (Browse shelf(Opens below)) | 1 | Available | 219009 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 338.4791 HUD (Browse shelf(Opens below)) | 1 | Available | 218981 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 338.4791 HUD (Browse shelf(Opens below)) | 1 | Available | 218982 |
Includes index.
Includes bibliographical references,
1.Introduction to customer service -- 2.The financial and behavioral impacts of customer service -- 3.Understanding the consumer -- 4.Developing and maintaining a service culture -- 5.Managing service encounters -- 6.The importance of market research -- 7.Building and maintaining custmer relationships -- 8.Providing customer service through the servicescape -- 9.The impact of technology on customer -- 10.The importance of service recovery -- 11.Promoting customer service internally and externally -- 12.Customer service training handbook.