MARC details
000 -LEADER |
fixed length control field |
01872nam a2200337 a 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
130627s2013 enka b 001 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
1908999349 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781908999344 |
082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
338.4791 HUD |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Hudson, Simon. |
245 10 - TITLE STATEMENT |
Title |
Customer service for hospitality and tourism / |
Statement of responsibility, etc. |
Simon Hudson, Louise Hudson. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
Woodeaton, Oxford : |
Name of publisher, distributor, etc. |
Goodfellow Publishers, |
Date of publication, distribution, etc. |
2013. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
viii, 304 pages; |
Other physical details |
illustrations, |
Dimensions |
24cm |
500 ## - GENERAL NOTE |
General note |
Includes index. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc. note |
Includes bibliographical references, |
505 0# - FORMATTED CONTENTS NOTE |
Formatted contents note |
1.Introduction to customer service -- 2.The financial and behavioral impacts of customer service -- 3.Understanding the consumer -- 4.Developing and maintaining a service culture -- 5.Managing service encounters -- 6.The importance of market research -- 7.Building and maintaining custmer relationships -- 8.Providing customer service through the servicescape -- 9.The impact of technology on customer -- 10.The importance of service recovery -- 11.Promoting customer service internally and externally -- 12.Customer service training handbook. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Tourism |
General subdivision |
Management. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Hospitality industry |
General subdivision |
Management. |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Hudson, Louise. |
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
a |
170814 |
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
a |
.b11702394 |
b |
main |
c |
- |
960 ## - PHYSICAL LOCATION (RLIN) |
Physical location, PLOC (RLIN) |
main |
Copies |
1 |
Cataloging date |
150122 |
Code1 |
- |
Code2 |
- |
Code3 |
- |
Code4 |
- |
Acquisition type - method of paying for the material |
p |
Claim – claiming activity |
- |
Estimated price |
37.83 |
Form – physical form |
b |
Fund |
hot |
Order date |
2014-12-02 |
Order note |
- |
Order type |
f |
Receiving action |
- |
Received date |
2015-02-09 |
Receiving location |
a |
Billing location |
q |
Status |
a |
Temporary shelving location |
p |
Vendor |
daw |
Language |
eng |
Country |
ie |
Volumes |
0 |
Millennium order record number |
.o10120713 |
961 ## - REQUESTOR & SELECTOR |
Foreign currency |
gbp29.99 |
Selector |
M O'Halloran |
ISBN Pick |
|
-- |
Order printed 03-12-2014 10:24 |
Locations |
main |
Funds |
hot |
960 ## - PHYSICAL LOCATION (RLIN) |
Physical location, PLOC (RLIN) |
main |
Copies |
2 |
Cataloging date |
150122 |
Code1 |
- |
Code2 |
- |
Code3 |
- |
Code4 |
- |
Acquisition type - method of paying for the material |
p |
Claim – claiming activity |
- |
Estimated price |
38.24 |
Form – physical form |
b |
Fund |
hot |
Order date |
2014-12-16 |
Order note |
- |
Order type |
f |
Receiving action |
- |
Received date |
2015-01-22 |
Receiving location |
a |
Billing location |
q |
Status |
a |
Temporary shelving location |
p |
Vendor |
star |
Language |
eng |
Country |
ie |
Volumes |
0 |
Millennium order record number |
.o10121936 |
961 ## - REQUESTOR & SELECTOR |
Selector |
D Scanlon |
ISBN Pick |
|
-- |
Order printed 17-12-2014 11:28 |
Locations |
main |
Funds |
hot |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Suppress in OPAC |
0 |
998 ## - LOCAL CONTROL INFORMATION (RLIN) |
Operator's initials, OID (RLIN) |
0 |
Cataloger's initials, CIN (RLIN) |
141202 |
First Date, FD (RLIN) |
m |
Local |
a |
-- |
- |
-- |
0 |