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Customer service for hospitality and tourism / (Record no. 115909)

MARC details
000 -LEADER
fixed length control field 01872nam a2200337 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 130627s2013 enka b 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1908999349
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781908999344
082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 338.4791 HUD
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Hudson, Simon.
245 10 - TITLE STATEMENT
Title Customer service for hospitality and tourism /
Statement of responsibility, etc. Simon Hudson, Louise Hudson.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Woodeaton, Oxford :
Name of publisher, distributor, etc. Goodfellow Publishers,
Date of publication, distribution, etc. 2013.
300 ## - PHYSICAL DESCRIPTION
Extent viii, 304 pages;
Other physical details illustrations,
Dimensions 24cm
500 ## - GENERAL NOTE
General note Includes index.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references,
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note 1.Introduction to customer service -- 2.The financial and behavioral impacts of customer service -- 3.Understanding the consumer -- 4.Developing and maintaining a service culture -- 5.Managing service encounters -- 6.The importance of market research -- 7.Building and maintaining custmer relationships -- 8.Providing customer service through the servicescape -- 9.The impact of technology on customer -- 10.The importance of service recovery -- 11.Promoting customer service internally and externally -- 12.Customer service training handbook.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Tourism
General subdivision Management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Management.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Hudson, Louise.
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
a 170814
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b11702394
b main
c -
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) main
Copies 1
Cataloging date 150122
Code1 -
Code2 -
Code3 -
Code4 -
Acquisition type - method of paying for the material p
Claim – claiming activity -
Estimated price 37.83
Form – physical form b
Fund hot
Order date 2014-12-02
Order note -
Order type f
Receiving action -
Received date 2015-02-09
Receiving location a
Billing location q
Status a
Temporary shelving location p
Vendor daw
Language eng
Country ie
Volumes 0
Millennium order record number .o10120713
961 ## - REQUESTOR & SELECTOR
Foreign currency gbp29.99
Selector M O'Halloran
ISBN Pick
-- Order printed 03-12-2014 10:24
Locations main
Funds hot
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) main
Copies 2
Cataloging date 150122
Code1 -
Code2 -
Code3 -
Code4 -
Acquisition type - method of paying for the material p
Claim – claiming activity -
Estimated price 38.24
Form – physical form b
Fund hot
Order date 2014-12-16
Order note -
Order type f
Receiving action -
Received date 2015-01-22
Receiving location a
Billing location q
Status a
Temporary shelving location p
Vendor star
Language eng
Country ie
Volumes 0
Millennium order record number .o10121936
961 ## - REQUESTOR & SELECTOR
Selector D Scanlon
ISBN Pick
-- Order printed 17-12-2014 11:28
Locations main
Funds hot
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Operator's initials, OID (RLIN) 0
Cataloger's initials, CIN (RLIN) 141202
First Date, FD (RLIN) m
Local a
-- -
-- 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type Date last checked out
    Dewey Decimal Classification     TUS: Midlands, Main Library TUS: Midlands, Main Library Athlone General Lending 22/01/2015 38.46 2   338.4791 HUD 218981 25/06/2019 1 38.46 14/08/2017 Long Loan  
    Dewey Decimal Classification     TUS: Midlands, Main Library TUS: Midlands, Main Library Athlone General Lending 22/01/2015 38.46 1 2 338.4791 HUD 218982 25/06/2019 1 38.46 14/08/2017 Long Loan  
    Dewey Decimal Classification     TUS: Midlands, Main Library TUS: Midlands, Main Library Athlone General Lending 12/02/2015 31.00 1   338.4791 HUD 219009 01/12/2021 1 31.00 14/08/2017 Long Loan 22/11/2021

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