| 000 | 01558cam a2200337 a 4500 | ||
|---|---|---|---|
| 001 | ocm42444465 | ||
| 003 | OCoLC | ||
| 005 | 20170814180054.0 | ||
| 008 | 000313s1999 enka 001 0 eng | ||
| 020 | _a0304706868 | ||
| 040 |
_aUKM _cUKM _dTXH |
||
| 049 | _aYQAA | ||
| 082 | 0 | _a338.4791068 VAN | |
| 100 | 1 | _aVan der Wagen, Lynn. | |
| 245 | 1 | 0 |
_aSupervision and leadership in tourism and hospitality / _cLynn Van der Wagen and Christine Davies. |
| 260 |
_aLondon : _bCassell, _c1999. |
||
| 300 |
_a188 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _a1.The current environment -- 2.The role of the supervisor -- 3.Motivation -- 4.Leadership -- 6.Staffing -- 7.Training and assessment -- 8.Planning and organising workflow -- 9.Delegation and control -- 10.Staff administration -- 11.Staff scheduling -- 12.Policies and procedures -- 13.Written communication -- 14.Quality management -- 15.Occupational health and safety -- 16.Security. | |
| 650 | 0 |
_aHospitality industry _xPersonnel management. |
|
| 650 | 0 |
_aTourism _xPersonnel management. |
|
| 650 | 4 |
_aTourism _xManagement. |
|
| 650 | 4 |
_aLeisure industry _xManagement. |
|
| 650 | 4 |
_aHospitality industry _xManagement. |
|
| 700 | 1 |
_aDavies, Christine, _d1944- |
|
| 902 | _a170814 | ||
| 907 |
_a.b10049770 _bmain _c- |
||
| 942 | _n0 | ||
| 998 |
_b2 _c010831 _dm _ea _f- _g0 |
||
| 999 |
_c1228 _d1228 |
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