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The Oxford handbook of conflict management in organizations / edited by William K. Roche, Paul Teague, Alexander J.S. Colvin.

Contributor(s): Material type: TextTextSeries: Oxford handbooks in business and managementPublication details: Oxford : Oxford University Press, 2014.Edition: 1st edDescription: 750 pages ; 25 cmISBN:
  • 9780199653676 (hbk.) :
  • 9780199653676 (hbk.)
Other title:
  • Handbook of conflict management in organizations
  • Conflict management in organizations
Subject(s): DDC classification:
  • 658.4053 ROC
LOC classification:
  • HD42
Contents:
Part 3.Exemplars and innovator. Introduction to Part 3. William K. Roche, Paul Teague, and Alexander J. S. Colvin -- 13.Using mediation to manage conflict at the United States Postal Service. Lisa Blomgren Amsler -- 14.The evolution of a labor-management partnershp: the case of the Kaiser Permanenete and the coalition of Kaiser Permanente Unions. Adrienne E. Eaton and Thomas A. Kochan -- 15.Med+ Arb in the New Zealand Police. Ian McAndrew -- 16.Experiences of judicial mediation in employment tribunals. Peter Urwin and Paul L. Latreille -- Part 4: International developments. Introduction to Part 4.William K. Roche, Paul Teague, and Alexander J. S. Colvin -- 17.Conflict resolution in Germany. Martin Behrens -- 18.Conflict resolution in Japan. John Benson -- 19.Conflict resolution in the United States. David B. Lipsky, Ariel C. Avgar and J. Ryan Lamare -- 20.Conflict management in Australia. Bernadinje van Gramberg ... [et al] -- 21.Conflict resolution in New Zealand. Erling Rasmussen and Gaye Greenwood -- 22.Conflict resolution in the United Kingdom. Richard Saundry and Gill Dix -- 23.Conflict resolutio in China. Mingwei Liu.
Introduction: Developments in conflict management. William K. Roche, Paul Teague, and Alexander J. S. Colvin -- Part I: Theoretical perspectives -- Introduction to Part 1. William K. Rochem Paul Teague, and Alexander J. S. Colvin -- 1.The goals and assumptions of conflict management in organizations. John W. Budd and Alexander J. S. Colvin -- 2.Labor-management conflict: where it comes from, why it varies, and what it means for conflict management systems. John Godard -- 3.Employment rights and workplace conflict: a governance perspective. Cynthia Estlund -- 4.HRM and conflict management. Douglas M. Mahony and Brian S. Klaas -- Part 2: Approaches to conflict management. Introduction to Part 2.William K. Roche, Paul Teague, and Alexander J. S. Colvin -- 5.Collective bargaining and grievance procedures. David Lewin -- 6.Third-party processes in employment disputes. William Brown -- 7.Interest-based bargaining. Joel Cutcher-Gershenfeld -- 8.Grievance procedures in non-union firms. Alexander J. S. Colvin -- 9.Workplace mediation. Paul L. Latreille and Richard Saundry -- 10.The organizational ombudsman. Mary Rowe and Howard Gadlin -- 11. Line managers and workplace conflict. John Purcell -- 12.Conflict management systems. William K. Roche and Paul Teague.
Summary: This handbook gives a comprehensive overview of conflict resolution. Leading scholars in the field examine a range of innovative alternative dispute resolution practices, drawing on international research and scholarship and covering both case studies of major exemplars and developments in countries in different parts of the global economy.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.4053 ROC (Browse shelf(Opens below)) 1 Available 219038
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.4053 ROC (Browse shelf(Opens below)) 1 Available 216567
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.4053 ROC (Browse shelf(Opens below)) 1 Available 216566

Includes bibliographical references and index.

Part 3.Exemplars and innovator. Introduction to Part 3. William K. Roche, Paul Teague, and Alexander J. S. Colvin -- 13.Using mediation to manage conflict at the United States Postal Service. Lisa Blomgren Amsler -- 14.The evolution of a labor-management partnershp: the case of the Kaiser Permanenete and the coalition of Kaiser Permanente Unions. Adrienne E. Eaton and Thomas A. Kochan -- 15.Med+ Arb in the New Zealand Police. Ian McAndrew -- 16.Experiences of judicial mediation in employment tribunals. Peter Urwin and Paul L. Latreille -- Part 4: International developments. Introduction to Part 4.William K. Roche, Paul Teague, and Alexander J. S. Colvin -- 17.Conflict resolution in Germany. Martin Behrens -- 18.Conflict resolution in Japan. John Benson -- 19.Conflict resolution in the United States. David B. Lipsky, Ariel C. Avgar and J. Ryan Lamare -- 20.Conflict management in Australia. Bernadinje van Gramberg ... [et al] -- 21.Conflict resolution in New Zealand. Erling Rasmussen and Gaye Greenwood -- 22.Conflict resolution in the United Kingdom. Richard Saundry and Gill Dix -- 23.Conflict resolutio in China. Mingwei Liu.

Introduction: Developments in conflict management. William K. Roche, Paul Teague, and Alexander J. S. Colvin -- Part I: Theoretical perspectives -- Introduction to Part 1. William K. Rochem Paul Teague, and Alexander J. S. Colvin -- 1.The goals and assumptions of conflict management in organizations. John W. Budd and Alexander J. S. Colvin -- 2.Labor-management conflict: where it comes from, why it varies, and what it means for conflict management systems. John Godard -- 3.Employment rights and workplace conflict: a governance perspective. Cynthia Estlund -- 4.HRM and conflict management. Douglas M. Mahony and Brian S. Klaas -- Part 2: Approaches to conflict management. Introduction to Part 2.William K. Roche, Paul Teague, and Alexander J. S. Colvin -- 5.Collective bargaining and grievance procedures. David Lewin -- 6.Third-party processes in employment disputes. William Brown -- 7.Interest-based bargaining. Joel Cutcher-Gershenfeld -- 8.Grievance procedures in non-union firms. Alexander J. S. Colvin -- 9.Workplace mediation. Paul L. Latreille and Richard Saundry -- 10.The organizational ombudsman. Mary Rowe and Howard Gadlin -- 11. Line managers and workplace conflict. John Purcell -- 12.Conflict management systems. William K. Roche and Paul Teague.

This handbook gives a comprehensive overview of conflict resolution. Leading scholars in the field examine a range of innovative alternative dispute resolution practices, drawing on international research and scholarship and covering both case studies of major exemplars and developments in countries in different parts of the global economy.

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