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		Talking with patients and families about medical error : a guide for education and practice / Robert D. Truog [and three others] ; foreword by Lucien L. Leape. [electronic resource] by Truog, Robert [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Baltimore : Johns Hopkins University Press, 2011 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Establishing a culture of patient safety : improving communication, building relationships, and using quality tools / Judith Ann Pauley and Joseph F. Pauley. [electronic resource] by Pauley, Judith A [author.] Pauley, Joseph F [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, [2012]Copyright date: ©2012 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)

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