Perfect counselling : all you need to get it right first time / Max Eggert.

The counselling approach of this book -- Part I: Orientation towards counselling -- 2.The counselling approach -- Counselling: a definition -- Confidentiality and conflict -- Counselling is good for you -- Why people come for counselling -- Counselling is about results -- What is counselling? -- The counselling partnership -- Congruence or genuineness -- Unconditional positive regard -- Empathy -- What makes a client -- Some difficulties with counselling -- How to approach conselling -- The dangers of burn-out; rejoicing in slow results -- Not giving advice -- Part 1: The basic skills of counselling -- Counselling skills -- Attending skills -- Developing rapport -- Asking questions -- Listening -- Why is listening difficult -- Personal limitations -- Personal agendas -- Rapport -- Maintaining the progress -- The stages in the process -- Preparation -- Examples of rewards and punishments -- The initial session -- The approach -- Strategies -- Tactics and tips -- Part three -- Helping with grieving and loss -- Rape -- Threats of suicide -- Coping mechanisms for clients in crisis -- Part 4.Capturing success -- Rejoicing in the small successes -- From the specific to the general -- Glient heal yourself -- Saying goodbye.

Eggert provides an overview of what counselling is (and isn't), and a guide to when it could be of value. He covers theories of counselling, the relationship between counsellor and client, and the skills needed.