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Quality and the academic library : reviewing, assessing and enhancing service provision / Jeremy Atkinson.

By: Contributor(s): Material type: TextTextSeries: Chandos information professional seriesPublisher: Cambridge, MA : Chandos Publishing [2016]Description: 208 pages ; 24 cmISBN:
  • 9780128021057 (pbk.) :
  • 9780128021057
Subject(s): DDC classification:
  • 025.1977 ATK
LOC classification:
  • Z675.U5
Contents:
Section 1: Introduction. Jermey Atkinson -- Section II: Quality, universities and their libraries. Jermey Atkinson -- 3.The institutional HE quality perspective. Ann Holmes and Fiona Parsons -- 4.Academic libraries and quality reviews within the United Kingdom. Gemma Long and Danny Saunders -- 5.Self and peer assessment at Maynooth University Library. Helen Fallon and Jon Purcell -- Section III: Review of library services -- 6.Reviews of library services: an overview. Jeremy Atkinson -- 7.Review of the Cardiff University Health Library Service. Janet Peters, Meg Gorman and Eryl Smith -- 8.Review of learning resources, Regent\'s College London (now Regent\'s University London) -- Section IV: Academic libraries and student support -- 9.Academic libraries and student support: an overview. Jeremy Atkinson -- 10.The national student survey: The University of Sheffield Library. Martin Lewis and Alison Little -- 11.User involvement in the the design of new library services: learning from the application of Codesign on library services design projects. Jakob Trischler and Kate Kelly -- 12.The development and review of library customer at Loughborough Uniiversit Library. Matt Cunningham -- Section V: Academic libraries and research support -- 13.Academic libraries and research support: an overview. Jeremy Atkinson -- 14.Libraries and the support of university research. Michael Jacob -- 15.The Durham difference: supporting research at Durham University. Simon Speight -- 16.Research support services in South African academic libraries. Reggie Raju, Jaya Raju and Glynnis Johnson -- Section VI: Quality methods used by academic libraries -- 17.Quality methods used by academic libraries: an overview. Jeremy Atkinson -- 18.Reviewing the value of the SCONUL statistics: a case study. Alison Mackenzie -- 19.User surveys at the University of Washington Libraries. Steve Hiller and Jackie Belanger -- 20.LibQUAL+@ a quality survey case study. Stephen Town -- 21.Doing it ourselves: a longitudinal study of Insync at Victoira University Library. Frances O\'Neil -- 22.Mystery shopping your way to improved customer service. Elizabeth Kocevar-Weidinger and Candic Benjes-Small -- 23.Measuring quality in super-converged services. Leo Appleton -- 24.Reviewing and revising university library space: a case study at Loughborough University. Graham Walton-- 25.Implementing the balanced scorecared as a strategic planning and performance management tool: a case study from McMaster University Library. Kathrayn Ball and Vivian Lewis -- 25.Libraries and big data: a new view on impact and affect -- 26.Libraries and big data: a neew view on impact and and affect -- Section VII: Reflections -- 27.Reflections on quality and academic libraries. Jeremy Atkinson.
Summary: Quality and the Academic Library provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 025.1977 ATK (Browse shelf(Opens below)) 1 Available 222999

Includes bibliographical references and index.

Section 1: Introduction. Jermey Atkinson -- Section II: Quality, universities and their libraries. Jermey Atkinson -- 3.The institutional HE quality perspective. Ann Holmes and Fiona Parsons -- 4.Academic libraries and quality reviews within the United Kingdom. Gemma Long and Danny Saunders -- 5.Self and peer assessment at Maynooth University Library. Helen Fallon and Jon Purcell -- Section III: Review of library services -- 6.Reviews of library services: an overview. Jeremy Atkinson -- 7.Review of the Cardiff University Health Library Service. Janet Peters, Meg Gorman and Eryl Smith -- 8.Review of learning resources, Regent\'s College London (now Regent\'s University London) -- Section IV: Academic libraries and student support -- 9.Academic libraries and student support: an overview. Jeremy Atkinson -- 10.The national student survey: The University of Sheffield Library. Martin Lewis and Alison Little -- 11.User involvement in the the design of new library services: learning from the application of Codesign on library services design projects. Jakob Trischler and Kate Kelly -- 12.The development and review of library customer at Loughborough Uniiversit Library. Matt Cunningham -- Section V: Academic libraries and research support -- 13.Academic libraries and research support: an overview. Jeremy Atkinson -- 14.Libraries and the support of university research. Michael Jacob -- 15.The Durham difference: supporting research at Durham University. Simon Speight -- 16.Research support services in South African academic libraries. Reggie Raju, Jaya Raju and Glynnis Johnson -- Section VI: Quality methods used by academic libraries -- 17.Quality methods used by academic libraries: an overview. Jeremy Atkinson -- 18.Reviewing the value of the SCONUL statistics: a case study. Alison Mackenzie -- 19.User surveys at the University of Washington Libraries. Steve Hiller and Jackie Belanger -- 20.LibQUAL+@ a quality survey case study. Stephen Town -- 21.Doing it ourselves: a longitudinal study of Insync at Victoira University Library. Frances O\'Neil -- 22.Mystery shopping your way to improved customer service. Elizabeth Kocevar-Weidinger and Candic Benjes-Small -- 23.Measuring quality in super-converged services. Leo Appleton -- 24.Reviewing and revising university library space: a case study at Loughborough University. Graham Walton-- 25.Implementing the balanced scorecared as a strategic planning and performance management tool: a case study from McMaster University Library. Kathrayn Ball and Vivian Lewis -- 25.Libraries and big data: a new view on impact and affect -- 26.Libraries and big data: a neew view on impact and and affect -- Section VII: Reflections -- 27.Reflections on quality and academic libraries. Jeremy Atkinson.

Quality and the Academic Library provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries.

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