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		Competitive benchmarking. M. Zairi. by Zairi, Mohamed Series: TQM practitioner series \| TQM practitioner series Material type: Text Publication details: Letchworth : Technical Communications, c1992 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.4012 ZAI. Place hold Place recall Add to cart (remove)
		Leadership of customer-driven TQM. J. Nicholls. by Nicholls, John, 1933- Series: TQM practitioner series \| TQM practitioner series Material type: Text Publication details: Letchworth : Technical Communications, c1992 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.562 NIC. Place hold Place recall Add to cart (remove)
		Managing and improving service quality and delivery / L. Randall and M. Senior. by Randall, L Senior, M Senior, Martin Series: TQM practitioner series \| TQM practitioner series Material type: Text Publication details: Letchworth : Technical Communications, c1992 Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 658.562 RAN. Place hold Place recall Add to cart (remove)

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