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Juran's quality handbook : the complete guide to performance excellence.

By: Contributor(s): Material type: TextTextPublication details: New York : McGraw-Hill Professional ; London : McGraw-Hill [distributor], 2010.Edition: 6th ed. / edited by Joseph M. Juran, Joseph A. DefeoDescription: 1168 pISBN:
  • 9780071629737 (hbk.) :
  • 9780071629737 (Cloth)
  • 0071629734
  • 0071629734 (Cloth)
Subject(s): DDC classification:
  • 658.562 JUR
LOC classification:
  • TS156 .Q3618 2010
Contents:
Contributors; Introduction to the Sixth Edition; Section 1: Key Concepts: What Leaders Need to Know About Quality; Chapter 1. Attaining Superior Results through Quality; Chapter 2. Quality\'s Impact on Society and the National Culture; Chapter 3. The Universal Methods to Manage for Quality; Chapter 4. Quality Planning: Designing Innovative Products and Services; Chapter 5. Quality Improvement: Creating Breakthroughs in Performance; Chapter 6. Quality Control: Assuring Repeatable and Compliant Processes; Chapter 7. Strategic Planning and Deployment: Moving from Good to Great; Chapter 8. Business Process Management: Creating an Adaptable Organization; Chapter 9. The Juran Transformation Model and Roadmap; Chapter 10. A Look Ahead: Eco-Quality for Environmental Sustainability; Section II: Methods and Tools: What to Use to Attain Performance Excellence; Chapter 11. Lean Techniques: Improving Process Efficiency; Chapter 12. Six Sigma: Improving Process Effectiveness; Chapter 13. Root Cause Analysis to Maintain Performance; Chapter 14. Continuous Innovation Using Design for Six Sigma; Chapter 15. Benchmarking: Defining Best Practices for Market Leadership; Chapter 16. Using International Standards to Ensure Organization Compliance; Chapter 17. Using National Awards for Excellence to Drive and Monitor Performance; Chapter 18. Core Tools to Design, Control, and Improve Performance; Chapter 19. Accurate and Reliable Measurement Systems and Advanced Tools; Section III: Applications: Most Important Methods in Your Industry; Chapter 20. Product-Based Organizations: Delivering Quality While Being Lean and Green; Chapter 21. Service-Based Organizations: Customer Service at Its Best; Chapter 22. Self-Service Based Organizations: Assuring Quality in a Nanosecond; Chapter 23. Health Care-Based Organizations: Improving Quality of Care and Performance; Chapter 24. Continuous Process-Based Organizations: Quality Is a Continuous Operation; Chapter 25. Defense-Based Organizations: Assuring No Doubt About Performance; Section IV: Key Functions: Your Role in Performance Excellence; Chapter 26. Empowering the Workforce to Tackle the Useful Many Processes; Chapter 27. The Quality Office: Leading the Way Forward; Chapter 28. Research & Development: More Innovation, Scarce Resources; Chapter 29. Software and Systems Development: From Waterfall to AGILE; Chapter 30. Supply Chain: Better, Faster, Friendlier Suppliers; Chapter 31. Role of the Board of Directors: Effective and Efficient Governance; Appendix I: The Non-Pareto Principle, Mea Culpa; Appendix II: Sample Competency Matrices and Job Profiles; Glossary of Acronyms; Glossary of Terms; Name Index; Subject Index
Summary: This reference text covers the trilogy of processes - quality planning, quality control, and quality results - that underlie management for quality. It contains all the tools necessary for successful quality engineering and management.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Short Loan TUS: Midlands, Main Library Athlone General Lending 658.562 JUR (Browse shelf(Opens below)) 1 Available 00212582

Previous ed.: 2000.

Contributors; Introduction to the Sixth Edition; Section 1: Key Concepts: What Leaders Need to Know About Quality; Chapter 1. Attaining Superior Results through Quality; Chapter 2. Quality\'s Impact on Society and the National Culture; Chapter 3. The Universal Methods to Manage for Quality; Chapter 4. Quality Planning: Designing Innovative Products and Services; Chapter 5. Quality Improvement: Creating Breakthroughs in Performance; Chapter 6. Quality Control: Assuring Repeatable and Compliant Processes; Chapter 7. Strategic Planning and Deployment: Moving from Good to Great; Chapter 8. Business Process Management: Creating an Adaptable Organization; Chapter 9. The Juran Transformation Model and Roadmap; Chapter 10. A Look Ahead: Eco-Quality for Environmental Sustainability; Section II: Methods and Tools: What to Use to Attain Performance Excellence; Chapter 11. Lean Techniques: Improving Process Efficiency; Chapter 12. Six Sigma: Improving Process Effectiveness; Chapter 13. Root Cause Analysis to Maintain Performance; Chapter 14. Continuous Innovation Using Design for Six Sigma; Chapter 15. Benchmarking: Defining Best Practices for Market Leadership; Chapter 16. Using International Standards to Ensure Organization Compliance; Chapter 17. Using National Awards for Excellence to Drive and Monitor Performance; Chapter 18. Core Tools to Design, Control, and Improve Performance; Chapter 19. Accurate and Reliable Measurement Systems and Advanced Tools; Section III: Applications: Most Important Methods in Your Industry; Chapter 20. Product-Based Organizations: Delivering Quality While Being Lean and Green; Chapter 21. Service-Based Organizations: Customer Service at Its Best; Chapter 22. Self-Service Based Organizations: Assuring Quality in a Nanosecond; Chapter 23. Health Care-Based Organizations: Improving Quality of Care and Performance; Chapter 24. Continuous Process-Based Organizations: Quality Is a Continuous Operation; Chapter 25. Defense-Based Organizations: Assuring No Doubt About Performance; Section IV: Key Functions: Your Role in Performance Excellence; Chapter 26. Empowering the Workforce to Tackle the Useful Many Processes; Chapter 27. The Quality Office: Leading the Way Forward; Chapter 28. Research & Development: More Innovation, Scarce Resources; Chapter 29. Software and Systems Development: From Waterfall to AGILE; Chapter 30. Supply Chain: Better, Faster, Friendlier Suppliers; Chapter 31. Role of the Board of Directors: Effective and Efficient Governance; Appendix I: The Non-Pareto Principle, Mea Culpa; Appendix II: Sample Competency Matrices and Job Profiles; Glossary of Acronyms; Glossary of Terms; Name Index; Subject Index

This reference text covers the trilogy of processes - quality planning, quality control, and quality results - that underlie management for quality. It contains all the tools necessary for successful quality engineering and management.

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