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Assertiveness at work : a practical guide to handling awkward situations / Ken Back and Kate Back.

By: Contributor(s): Material type: TextTextPublication details: London : McGraw-Hill, c2005.Edition: 3rd edDescription: xiii, 207 p. : ill. ; 23 cmISBN:
  • 9780077114282 (pbk.) :
  • 9780077114282
Subject(s): DDC classification:
  • 158.26 BLA
Contents:
Chapter 1: Assertion, non-assertion and aggression, Chapter 2: Recognising assertive, non-assertive and aggressive behaviour, Chapter 3: Beliefs and Rights, Chapter 4: Starting to be more assertive, Chapter 5: Negotiating assertively, Chapter 6: Saying `No? assertively, Chapter 7: Types of assertion, Chapter 8: Handling negative feelings, Chapter 9: Giving and receiving criticism about performance, Chapter 10 How others influence you, Chapter 11: Handling aggression from others, Chapter 12: Handling non-assertion from others, Chapter 13: Being assertive upwards, Chapter 14: Contributing assertively to meeting, Chapter 15: Assertion during times of change, Chapter 16: Assertiveness and Stress, Chapter 17: Continuing to increase your assertiveness.
Summary: This work tackles the realities of modern business life - the uncomfortable situations that can arise with the flatter structures, tough workloads, demanding hours, and the need to exert influence across traditionsl boundaries.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone Positive Living 158.26 BLA (Browse shelf(Opens below)) 1 Available 00213300

This ed. originally published: 1999.

Includes index.

Chapter 1: Assertion, non-assertion and aggression, Chapter 2: Recognising assertive, non-assertive and aggressive behaviour, Chapter 3: Beliefs and Rights, Chapter 4: Starting to be more assertive, Chapter 5: Negotiating assertively, Chapter 6: Saying `No? assertively, Chapter 7: Types of assertion, Chapter 8: Handling negative feelings, Chapter 9: Giving and receiving criticism about performance, Chapter 10 How others influence you, Chapter 11: Handling aggression from others, Chapter 12: Handling non-assertion from others, Chapter 13: Being assertive upwards, Chapter 14: Contributing assertively to meeting, Chapter 15: Assertion during times of change, Chapter 16: Assertiveness and Stress, Chapter 17: Continuing to increase your assertiveness.

This work tackles the realities of modern business life - the uncomfortable situations that can arise with the flatter structures, tough workloads, demanding hours, and the need to exert influence across traditionsl boundaries.

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