Assertiveness at work : a practical guide to handling awkward situations / Ken Back and Kate Back.
Material type: TextPublication details: London : McGraw-Hill, c2005.Edition: 3rd edDescription: xiii, 207 p. : ill. ; 23 cmISBN:- 9780077114282 (pbk.) :
- 9780077114282
- 158.26 BLA
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone Positive Living | 158.26 BLA (Browse shelf(Opens below)) | 1 | Available | 00213300 |
This ed. originally published: 1999.
Includes index.
Chapter 1: Assertion, non-assertion and aggression, Chapter 2: Recognising assertive, non-assertive and aggressive behaviour, Chapter 3: Beliefs and Rights, Chapter 4: Starting to be more assertive, Chapter 5: Negotiating assertively, Chapter 6: Saying `No? assertively, Chapter 7: Types of assertion, Chapter 8: Handling negative feelings, Chapter 9: Giving and receiving criticism about performance, Chapter 10 How others influence you, Chapter 11: Handling aggression from others, Chapter 12: Handling non-assertion from others, Chapter 13: Being assertive upwards, Chapter 14: Contributing assertively to meeting, Chapter 15: Assertion during times of change, Chapter 16: Assertiveness and Stress, Chapter 17: Continuing to increase your assertiveness.
This work tackles the realities of modern business life - the uncomfortable situations that can arise with the flatter structures, tough workloads, demanding hours, and the need to exert influence across traditionsl boundaries.