Community pharmacy handbook / Jon Waterfield.

Includes bibliographical references and index.

1. Continuing Professional Development:- The CPD concept--CPD and clinical governance--CPD - getting started--Personal development planning--2. Management Skills in the Pharmacy; - Time management-Motivating your team--management of meetings--Performance management-Teamwork and communication--Information management--Management style--3. Training and Development of the Pharmacy Team; - Pharmacy support team--Training needs analysis--Training methods in the pharmacy--Coaching skills--Evaluation of training--4. Contractual Framework for Community Pharmacy; - Contract overview--Essential services--Standard operating procedures--Monitoring the contract--Support for people with disabilities--Community pharmacy contract for Scotland--5. Medicines Use Review; - Accreditation--Planning the MUR service--Conducting a MUR--Practical solutions to patient problems--Summary--6. Offering Enhanced Services;- Commissioning of services--Practical guidance on delivering enhanced services-- 7. Supplying Medication; - Dispensary design and workflow--Patient medication records--Accredited checking technician--Dispensing errors--Electronic trtansmission of prescriptions--Managing customer complaints about NHS services--Patient group directions--Pharmacists as prescribers--8. Responding to Symptoms;- Presentation of symptoms--Making a differential diagnosis--Communication skills in the pharmacy--Effective use of support staff--Specific product requests--Evidence-based recommendation--Monitoring of symptoms--Audit - responding to symptoms--9. Multidisciplinary Working:- Relationships with general practice--Medicines management--Making a business case for a new service--Negotiation skills-Working with hospital pharmacists - discharge schemes--Working with specific patient groups--The way forward.