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Providing quality service : what every hospitality service provider needs to know / William B. Martin. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Prentice Hall, c2003
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone General Lending 647.94 MAR.
Managing quality customer service [electronic resource] : a practical guide for establishing a service operation / William B. Martin. by Series: Fifty-Minute series
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General;
Publication details: Los Altos, Calif. : Crisp, c1989
Online access:
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook.
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