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Managing quality in tourism : theory and practice / Tony Lenehan ; Denis Harrington.

By: Contributor(s): Material type: TextTextPublication details: Dublin : Oak Tree Press, 1998.Description: xxv, 302 p. ; 24 cmISBN:
  • 1860761003 (pbk.)
  • 9781860761003
Subject(s): DDC classification:
  • 338.4791068 LEN
Contents:
1.Introduction to quality management -- 2.Strategic analysis of the hospitality industry -- 3.Strategic quality-oriented tourism policies -- 4.Quality and competitive advantage -- 5.Hard and soft quality management -- 6.Infrastructure for quality management -- 7.Evaluating quality management -- 8.Future challenges for quality management.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 338.4791068 LEN (Browse shelf(Opens below)) 1 Available 115554
Long Loan TUS: Midlands, Main Library Athlone General Lending 338.4791068 LEN (Browse shelf(Opens below)) 1 Available 115855
Long Loan TUS: Midlands, Main Library Athlone General Lending 338.4791068 LEN (Browse shelf(Opens below)) 1 Available 115856

Includes index.

Bibliography: p. [269]-296.

1.Introduction to quality management -- 2.Strategic analysis of the hospitality industry -- 3.Strategic quality-oriented tourism policies -- 4.Quality and competitive advantage -- 5.Hard and soft quality management -- 6.Infrastructure for quality management -- 7.Evaluating quality management -- 8.Future challenges for quality management.

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