gogo
Amazon cover image
Image from Amazon.com

Win at work! : the everybody wins approach to conflict resolution / by Diane Katz.

By: Material type: TextTextPublication details: Hoboken, N.J. : Wiley ; Chichester : John Wiley [distributor], 2010.Description: 240 pISBN:
  • 9780470599174 (hbk.) :
  • 9780470599174 (Cloth)
Subject(s): DDC classification:
  • 650.13 KAT
LOC classification:
  • HD42
Contents:
Introduction Conflict at Work. PART ONE: WHAT IS THE WORKING CIRCLE? Chapter 1 The Power of the Circle in Conflict Resolution. Chapter 2 The Working Circle\'s Eight Key Questions. PART TWO: UNDERSTANDING CONFLICT RESOLUTION. Chapter 3 What\'s Your Conflict Resolution Style? PART THREE: FROM THE WORKING CIRCLE TO THE WINNER\'S CIRCLE. Chapter 4 Challenge 1:Ask YourManager for the Raise You Deserve or Be Happy You Have a Job? Chapter 5 Challenge 2: Deal with Your Partner or Allow Him/Her to Continue Causing Chaos? Chapter 6 Challenge 3: Speak Up about What\'s Happening or Remain Silent? Chapter 7 Challenge 4: Mediate or Take a Side? Chapter 8 Challenge 5: Deal with a Client\'s Anger or Allow Him/Her to Continue Shouting? Chapter 9 Challenge 6: Get Your Boss Off Your Back or Continue to Be Micromanaged? Chapter 10 Challenge 7: Stand Up to the Bully or Don\'t Make Waves? Chapter 11 Challenge 8: Manage That Troublemaker or Let Him/Her Continue to Stir Up Trouble? Chapter 12 Teaching Others Without Being a Teacher: Introducing The Working Circle at Work. Epilogue Working the Circle as You Advance Your Career. Sources. Acknowledgments. Index.
Summary: After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed 'The Working Circle', a step-by-step process that helps everyone in business resolve conflict in a non-confrontational way. This book describes proven, step-by-step methods which can tackle conflict.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Short Loan TUS: Midlands, Main Library Athlone General Lending 650.13 KAT (Browse shelf(Opens below)) 1 Available 00213606
Short Loan TUS: Midlands, Main Library Athlone General Lending 650.13 KAT (Browse shelf(Opens below)) 1 Available 00213135

Introduction Conflict at Work. PART ONE: WHAT IS THE WORKING CIRCLE? Chapter 1 The Power of the Circle in Conflict Resolution. Chapter 2 The Working Circle\'s Eight Key Questions. PART TWO: UNDERSTANDING CONFLICT RESOLUTION. Chapter 3 What\'s Your Conflict Resolution Style? PART THREE: FROM THE WORKING CIRCLE TO THE WINNER\'S CIRCLE. Chapter 4 Challenge 1:Ask YourManager for the Raise You Deserve or Be Happy You Have a Job? Chapter 5 Challenge 2: Deal with Your Partner or Allow Him/Her to Continue Causing Chaos? Chapter 6 Challenge 3: Speak Up about What\'s Happening or Remain Silent? Chapter 7 Challenge 4: Mediate or Take a Side? Chapter 8 Challenge 5: Deal with a Client\'s Anger or Allow Him/Her to Continue Shouting? Chapter 9 Challenge 6: Get Your Boss Off Your Back or Continue to Be Micromanaged? Chapter 10 Challenge 7: Stand Up to the Bully or Don\'t Make Waves? Chapter 11 Challenge 8: Manage That Troublemaker or Let Him/Her Continue to Stir Up Trouble? Chapter 12 Teaching Others Without Being a Teacher: Introducing The Working Circle at Work. Epilogue Working the Circle as You Advance Your Career. Sources. Acknowledgments. Index.

After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed 'The Working Circle', a step-by-step process that helps everyone in business resolve conflict in a non-confrontational way. This book describes proven, step-by-step methods which can tackle conflict.

Powered by Koha