Adventures in total quality management : overcoming the obstacles to change / Patrick A. Hough.
Material type: TextPublication details: 181p, 24cm.Description: 181p. ; 24cmISBN:- 9781860760471 :
- 9781860760471
- 1860760473
- 658.562 HOU
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.562 HOU (Browse shelf(Opens below)) | 1 | Available | 208595 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.562 HOU (Browse shelf(Opens below)) | 1 | Available | 108077 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.562 HOU (Browse shelf(Opens below)) | 1 | Available | 108078 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.562 HOU (Browse shelf(Opens below)) | 1 | Available | 108079 |
1.In at the end -- 2.In the lion\'s den -- 3.Learning the hard way -- 4.Promoting the cabin boy -- 5.The view from the crown\'s nest -- 6.Taking a stand for quality -- Epilogue: The adventure continues -- Appendix: The instant guide to TQM.
The potential of Total Quality Management, its pitfalls and how they can be overcome, are tackled in this book as the narrator attempts to implement TQM in a fictionalised company. The narrator's journey aims to explain key points of TQM and notes explain many principles involved.