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Adventures in total quality management : overcoming the obstacles to change / Patrick A. Hough.

By: Material type: TextTextPublication details: 181p, 24cm.Description: 181p. ; 24cmISBN:
  • 9781860760471 :
  • 9781860760471
  • 1860760473
Subject(s): DDC classification:
  • 658.562 HOU
Contents:
1.In at the end -- 2.In the lion\'s den -- 3.Learning the hard way -- 4.Promoting the cabin boy -- 5.The view from the crown\'s nest -- 6.Taking a stand for quality -- Epilogue: The adventure continues -- Appendix: The instant guide to TQM.
Summary: The potential of Total Quality Management, its pitfalls and how they can be overcome, are tackled in this book as the narrator attempts to implement TQM in a fictionalised company. The narrator's journey aims to explain key points of TQM and notes explain many principles involved.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.562 HOU (Browse shelf(Opens below)) 1 Available 208595
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.562 HOU (Browse shelf(Opens below)) 1 Available 108077
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.562 HOU (Browse shelf(Opens below)) 1 Available 108078
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.562 HOU (Browse shelf(Opens below)) 1 Available 108079

1.In at the end -- 2.In the lion\'s den -- 3.Learning the hard way -- 4.Promoting the cabin boy -- 5.The view from the crown\'s nest -- 6.Taking a stand for quality -- Epilogue: The adventure continues -- Appendix: The instant guide to TQM.

The potential of Total Quality Management, its pitfalls and how they can be overcome, are tackled in this book as the narrator attempts to implement TQM in a fictionalised company. The narrator's journey aims to explain key points of TQM and notes explain many principles involved.

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