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Managing service quality. Volume 23, number 4, 2013, Selected papers from the 2012 SERVSIG Conference : an internatonal journal / guest editors, Maria Holmlund-Rytkönen, Anu Helkkula and Kristina Heinonen. [electronic resource] by Series: Managing service quality ; volume 23, number 4, 2013
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Bradford : Emerald Insight, 2013
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  • Selected papers from the 2012 SERVSIG Conference
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Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook.
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Co-creating service experience / guest editors, Dr Elina Jaakkola, Anu Helkkula and Dr Leena Aarikka-Stenroos. [electronic resource] by Series: Journal of Service Management ; Volume 26 Number 2
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: [Bradford, West Yorkshire, England] : Emerald, [2015]Copyright date: ©2015
Online access:
Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook.
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