Emerging systems for managing workplace conflict : lessons from American corporations for managers and dispute resolution professionals / David B. Lipsky, Ronald L. Seeber and Richard Fincher.
Material type:
TextPublication details: San Francisco, Calif. : Jossey-Bass Pfeiffer ; Chichester : John Wiley [distributor], 2003.Description: 310 pISBN: - 9780787964344 (hbk.) :
- 9780787964344 (Cloth)
- 658.4053 LIP
- HD42
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Short Loan | TUS: Midlands, Main Library Athlone General Lending | 658.4053 LIP (Browse shelf(Opens below)) | 1 | Available | 00213610 | ||
| Short Loan | TUS: Midlands, Main Library Athlone General Lending | 658.4053 LIP (Browse shelf(Opens below)) | 1 | Available | 00213609 |
Includes bibliographical references and index.
Part one: The evolution of conflict management systems -- 1.Introduction: the emergence of conflict management -- 2.Forces of change: the transformation of the social contract in the workplace -- 3.The rise of alternative dispute resolution -- 4.New strategies of conflict management: the emergence of a new paradigm -- Part two: The establishment of conflict management systems -- 5.Design of conflict management sytems: internal features -- 6.Design of conflict management systems: external features -- 7.Implementation of conflict management systems -- 8.Evaluation of conflict management systems -- Part three: The future of conflict management systems -- 9.Barriers to the growth of conflict management systems -- 10.The future of workplace dispute resolution.
All organizations are vulnerable to workplace conflict. This ranges from simple problems through to major strikes, sexual harrassment and discrimination allegations. The experts who wrote this guide present methods for dealing with conflict using standardized corporate procedures.