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		No cover image available An action plan for outcomes assessment in your library [electronic resource] / Peter Hernon, Robert E. Dugan. by Hernon, Peter Dugan, Robert E, 1952- ProQuest (Firm) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago : American Library Association, 2002 Other title: Outcomes assessment in your library Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		No cover image available Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. [electronic resource] by Hernon, Peter [author.] Altman, Ellen [author.] Dugan, Robert E, 1952- [author.] Edition: Third edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015Copyright date: ©2015 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (2)Location, call number: Athlone Online eBook, ... Place recall Add to cart (remove)
		Getting started with evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton. [electronic resource] by Hernon, Peter [author.] Dugan, Robert E, 1952- [author.] Matthews, Joseph R [author.] Thornton, Kimberly [cover designer.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Chicago, [Illinois] : ALA Editions, 2014Copyright date: ©2014 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)
		Financial management in academic libraries : data-driven planning and budgeting / Robert E. Dugan & Peter Hernon. [electronic resource] by Dugan, Robert E [author.] Hernon, Peter [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Chicago, Illinois : Association of College and Research Libraries, 2018Copyright date: ©2018 Online access: Click to View Availability: Items available for loan: TUS: Midlands, Main Library (1)Location, call number: Athlone Online eBook. Place recall Add to cart (remove)

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