Corporate communication crisis leadership : advocacy and ethics / Ronald C. Arnett, Sarah M. DeIuliis, and Matthew Corr. [electronic resource]

By:

Arnett, Ronald C, 1952- [author.]

Contributor(s):

Material type: Text

TextPublisher: New York, New York : Business Expert Press, 2017Description: 1 online resource (220 pages)Content type:

Media type:

Carrier type:

ISBN:

9781631575020 (e-book)

Subject(s):

Communication in management

Genre/Form:

Electronic books.

Additional physical formats: Print version:: Corporate communication crisis leadership : advocacy and ethics.DDC classification:

658.4056 23

LOC classification:

HD30.3 .A764 2017

Online resources:

Click to View

Contents:

Part I. Issue attentiveness -- 1. Issue clarity -- 2. Issue and stakeholder influence -- 3. Communication ethics in action: British Petroleum and issue thoughtlessness -- Part II. Argument attentiveness -- 4. Argument clarity -- 5. Argument and stakeholder influence -- 6. Communication ethics in action: British Petroleum and argument thoughtlessness -- Part III. Conflict attentiveness -- 7. Conflict clarity -- 8. Conflict and stakeholder influence -- 9. Communication ethics in action: British Petroleum and conflict thoughtlessness -- Part IV. Crisis attentiveness -- 10. Crisis in review: the 2010 Deepwater Horizon disaster -- Bibliography -- Index.

Summary: Addresses the interplay of strategic moments of corporate communication clarity and/or its lack. This work differentiates issue, argument, conflict, and crisis while explicating their related interaction in organizational success or failure. Strategic communication responsiveness attends to a breadth of stakeholder concerns, interests, and demands, recognizing the communication ethics implications of such action. We explicate the performative consequences as British Petroleum in 2010 in the oil spill off the southern coast of the United States repeatedly failed to attend to information that could overt the Deepwater Horizon crisis. The organic connections between and among issue, argument, conflict, and crisis announce the existence or absence of communication ethics in action, which, this work contends, is essential for long-term leadership within a given industry.

Holdings ( 1 )
Title notes ( 5 )

Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Ebook	TUS: Midlands, Main Library Athlone Online	eBook (Browse shelf(Opens below))	Available

Includes bibliographical references and index.

Addresses the interplay of strategic moments of corporate communication clarity and/or its lack. This work differentiates issue, argument, conflict, and crisis while explicating their related interaction in organizational success or failure. Strategic communication responsiveness attends to a breadth of stakeholder concerns, interests, and demands, recognizing the communication ethics implications of such action. We explicate the performative consequences as British Petroleum in 2010 in the oil spill off the southern coast of the United States repeatedly failed to attend to information that could overt the Deepwater Horizon crisis. The organic connections between and among issue, argument, conflict, and crisis announce the existence or absence of communication ethics in action, which, this work contends, is essential for long-term leadership within a given industry.

Description based on print version record.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2018. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.