TY - BOOK AU - Phillips,Robbin ED - ProQuest (Firm) TI - The passion conversation: understanding, sparking, and sustaining word of mouth marketing AV - HF5827.95 .P37 2013 U1 - 658.8/72 23 PY - 2013/// CY - Hoboken, N.J. PB - John Wiley & Sons, Inc. KW - Word-of-mouth advertising KW - Business referrals KW - Marketing KW - Electronic books N1 - Includes bibliographical references and index; Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries UR - http://ebookcentral.proquest.com/lib/aitie/detail.action?docID=1471734 ER -