The world of superservice : creating profit through a passion for customer service /
Ken Irons.
- Harlow : Addison-Wesley, 1997.
- x, 246p. : ill. ; 24 cm.
Includes bibliographical references and index.
By asking questions on what makes super service, and the reason it is so important, Ken Irons encourages managers to learn how to achieve improvements in their organisation and bring their employees into the process as well.
9780201403848 (pbk.) : £15.95 0201403846 (pbk)
Customer relations. Service industries--Management Service industries--Quality control Business and Management. Customer services Industry & industrial studies